For over 25 Years, Pine Tree Barn has been dedicated to providing our customers with a superior level of service. Please see below for the ways in which we can assist you.
How long will it take for my item to ship?
OUR CONTACT INFORMATION:
By email:
info@pinetreebarn.com
By standard mail:
Pine Tree Barn and Farms
4374 Shreve Road
Wooster, Ohio 44691
By phone:
330.264.1014 (between 10 a.m. and 4 p.m. Eastern Standard Time)
SHIPPING INFORMATION:
At Pine Tree Barn, our goal is to deliver your purchase in the quickest and most economical way possible. Many of our items are shipped within 1-2 business days via UPS ground. Some of our items may take longer for us to send out, and will be denoted as such on a per-item basis. If an item is on back-order, we will contact you with an estimated ship date.
HOW DO I RETURN AN ITEM?
We are proud of the quality, style and value we offer at Pine Tree Barn.com and want you to be perfectly satisfied with your purchase. We want you to love what you ordered, but if something isn’t right, let us know. We will gladly provide a merchandise refund, exchange, or store credit for your order – within 30 days of receipt. All items must be returned in new condition. Any boutique items, bedding or home accessories must be unworn and unwashed, with original tags still attached. Sorry, we cannot accept returns on any personalized, seasonal or sale items.
RETURNS ARE EASY
You may return items purchased on our website either by mail or in person at our Pine Tree Barn store in Wooster, Ohio with a receipt as proof of purchase. Pending inspection, a refund or credit will be issued to you for the items value. Any taxes charged will be refunded in accordance with state laws. Shipping and handling fees are nonrefundable.
STEP 1
First things first…please repack your item carefully and securely with original packaging in the original box, and include your invoice. Please provide a short note with your reason for return, and the action that you would like to be taken when we receive it, either an exchange, merchandise credit or refund. Make sure to include your daytime phone number in your note.
STEP 2
Return your items to the Pine Tree Barn Store, via UPS or return via another carrier.
TO RETURN YOUR ITEM VIA UPS
Please pack your item carefully in the original packaging and box that it was sent in. Then give us a call at 330.264.1014 and we will send you a customer return label. Affix the label to the front of your package, and drop off at any UPS location. UPS offers over 70,000 access points, including UPS Drop Boxes, the UPS Stores and other authorized shipping outlets where you can easily drop off your return package. These convenient locations can be found at www.ups.com or by calling (800)-742-5877. You can also give your return package to any UPS driver. The return cost will be deducted from your merchandise credit or refund.
TO RETURN YOUR ITEM VIA ANOTHER CARRIER
Please remember to follow all the instructions in step one. Then, use the shipping carrier most convenient for you, and send the package to the following address:
Pine Tree Barn
Attn: Online Store
4374 Shreve Road
Wooster, Ohio 44691
***Using this option, you must pay for the postage and insurance at the time of the return.
Things To Keep In Mind...
- Online merchandise sent back to PineTreeBarn.com 30 days or more after the date of purchase cannot be accepted/processed as a return.
- Please note that all credit card refunds will be placed on the card used for the original purchase.
- Please allow 3-4 weeks from the day you return your package for your account to be credited.
- For credits issued to credit cards, please allow 1-2 billing statements for your credit to appear.
If your item was damaged by the shipping carrier, please call us and we will gladly walk you through the claim process. If you have any questions about our return policy, please call us at (330) 264-1014 10:00 a.m. EST – 4:00 p.m. EST, seven days a week.
Privacy and Security, updated September 10, 2007
Your Privacy
Thank you for shopping at PineTreeBarn.com. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, and how and why we use the information .
Collected Information
Personal information you provide to us while creating an account and at checkout (ie: name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems. We also use cookies* to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience.
PineTreeBarn.com may disclose specific personal information about you if required by law, governmental request, court order if based on our good faith belief, it is necessary to conform or comply with such law, request or court.
*Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information. If you do not wish to have cookies on your system, you can set your browser preferences to disable them.
Our Email List
We offer those who sign-up for our email list advanced notice of sales, new merchandise, and other Pine Tree Barn news. Email addresses collected at PineTreeBarn.com are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list contact us. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email before we are able to remove you.
Secure Shopping
Orders placed on our site are encrypted using SSL technology*, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you still have any concerns about ordering electronically, feel free to call 330-264-1014 and place your order over the phone. You can also print your shopping basket page and fax your order to 330-264-8987or mail it to:
Pine Tree Barn
Attn: Online Sales
4374 Shreve Road
Wooster, Ohio 44691
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.
*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.
Policy Changes
PineTreeBarn.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website you agree to accept any changes made to this policy. ThePineTreeBarn.com Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website.
Feel free to contact us with any questions about our Privacy & Security Policy.
Email: info@pinetreebarn.com
Phone: 330-264-1014
Fax: 330-264-8987
Mail: Pine Tree Barn
attn: Customer Service
4374 Shreve Road
Wooster, Ohio 44691
